HerSide VIP Guide: FAQs

The time it takes for your order to arrive has two parts: processing and shipping.

1. Processing: All orders are processed (prepared for shipment) within 1–3 business days.
2. Shipping:Standard Shipping: Delivery takes 3–8 business days.Express Shipping: Delivery takes 2–3 business days.

No, HerSide currently ships exclusively within the United States.

Yes, absolutely. Once your order has shipped, you will receive a tracking email so you can follow your order’s journey right to your door.

If you change your mind, HerSide offers a period of 30 days from the delivery date for you to request a return or exchange.

Because many of the products are personal and intimate, there is a hygiene standard to keep in mind:

• Intimate Items (Lingerie, Personal Care, etc.): These items must be unused and unopened to qualify for a return.
• Apparel & Accessories: These items may be returned if they are unworn, in their original condition, and with all tags attached.

No. The policy states that once your return is approved, HerSide will "guide you through the next steps smoothly and privately," ensuring your satisfaction is protected.

If you decide to proceed with a return, you would start by contacting the team at:

📩 shopherside@gmail.com

The team will then provide the necessary steps to complete the process.

Every product page includes detailed sizing guidance. Still unsure? Reach out to our VIP team—they’ll help you select the perfect fit, so you can indulge without doubt.

It's easy!

You have 30 days to request an exchange for a different size.

The item must be unworn and have all original tags attached.

Note: Intimate items must be unused and unopened to be eligible.